Gentleheat

Terms & Conditions

Terms and conditions

 

Welcome to the gentleheat.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail to sales@gentleheat.co.uk, alternatively you can call us on +44(0)28 9266 0118 between 9.00a.m. to 5.00 p.m. (UK time), Monday to Friday.

Please note that all calls to Customer Services will be charged at the relevant local or national rate (BT users only, other network charges and international charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

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Definitions

“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Gentleheat Limited; “Website” means the website located at www.gentleheat.co.uk or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.

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Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

 

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

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Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password (the latter being in the case of your opting to create a customer account).

Please note that we do not store credit card details, nor do we share customer details with any third parties.

We may also collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site may capture information about your visit that will help us improve the quality of our service, or be used to present you with Gentleheat products which are relevant to your browsing history when you visit other websites.

 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your name and delivery address will be disclosed to essential third parties who will help process your order, such as shipping companies.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are obliged to do so.

We use Cookies to keep track of your current shopping session to personalise your experience

Please check back frequently to see any updates or changes to our privacy policy.

Questions regarding this Policy should be directed in writing, to the following address:

Customer Services Department
Gentleheat Limited
Marturion House

Knockmore Hill Business Park

9 Ferguson Drive

Lisburn

Co. Antrim

Northern Ireland

BT28 2EX

 

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Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Find out more about our Returns & Refunds procedure which is incorporated into these Conditions.

 

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

 

Non-acceptance of an order may be a result of one of the following:

 

The contract will be concluded in English.

The details of your specific contract will not be filed by gentleheat.co.uk. If you do require any information regarding orders you have placed with gentleheat.co.uk please write to us at the following address:

Customer Services Department

Gentleheat Limited
Marturion House

Knockmore Hill Business Park

9 Ferguson Drive

Lisburn

Co. Antrim

Northern Ireland

BT28 2EX

 

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.  Please follow the procedure set out in our Returns & Refunds procedure.

 

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Description of products

Each Product purchased is sold subject to its Product Description, which may set out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

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Gentleheat Starter Pack Guarantee

Gentleheat Limited guarantees our starter pack control unit from defect in materials and workmanship, or component failure, for a period of one year from the date of purchase, except as noted below.    Please note that this is a personal guarantee to the initial owner, and is not transferable.

 

What’s not included?

There are some specific exclusions from our guarantee, as follows:

 

Gentleheat shall not be responsible for any type of incidental, consequential or special damages.

 

You are requested to complete Product Guarantee Registration within one month of the purchase date, via any one of the three following options:

 

Guarantee Registration Department

GENTLEHEAT LIMITED

Marturion House

Knockmore Hill Business Park

9 Ferguson Drive

Lisburn

Co. Antrim

Northern Ireland

BT28 2EX

 

IMPORTANT: You should retain your receipt/proof of purchase, as a photocopy of it will be required in order to submit a claim under the guarantee.

 

 

How to obtain guarantee service

If the Troubleshooting Guidelines contained within the Gentleheat User Guide have failed to resolve the issue, then please contact us in order to raise a request for technical product support:

 

You will need to have your date of purchase and order number to hand when you call us.

 

We will then arrange for one of our skilled and knowledgeable technicians to make contact with you, in order to discuss the problems you are experiencing.  Often this will resolve the issue, however upon occasion it will be necessary for our technicians to refer you to our Guarantee Service Department, in order to return your item for repair.

If we find that we can’t repair your item, we’ll replace it with an item of equivalent specification.  If no equivalent product is available we‘ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.

 

 

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Customer service for guarantees

In the unlikely event of a complaint concerning your guarantee, please write to us at:

Guarantee Administration Department

GENTLEHEAT LIMITED

Marturion House

Knockmore Hill Business Park

9 Ferguson Drive

Lisburn

Co. Antrim

Northern Ireland

BT28 2EX

 

We will confirm to you our receipt of your complaint within five working days, and we will do our best to resolve the complaint within four weeks.

If we are unable to adhere to the above timeline due to circumstances outside of our control, we will let you know when an answer may be expected.

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Gentleheat Online Promotional Discount Codes:

Promotional Discount Codes offered by gentleheat.co.uk are valid only for use as part of a purchase made via gentleheat.co.uk, unless otherwise stated.   In our discretion, we may choose to restrict the use of Promotional Discount Codes to a particular customer account or group of customer accounts, and in this case they shall not be transferable.

Gentleheat Promotional Discount Codes cannot be transferred, bought, sold or in any way traded. Only one Promotional Discount Code can be used at any one time, and cannot be combined with any other offer, unless otherwise stated.

All Gentleheat Promotional Discount Codes are subject to an expiry date, beyond which they cannot be used or reissued.

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General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is”and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Gentleheat and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of Northern Ireland and you irrevocably submit to the exclusive jurisdiction of the courts of Northern Ireland.

Customer Contact Information

For any queries regarding our service, please contact us via email, phone or post via this link .

 

Company Details

Our company details are:
GENTLEHEAT LIMITED

Registered office:  Marturion House, Knockmore Hill Business Park, LISBURN, COUNTY ANTRIM, BT28 2EX

Registered in Northern Ireland.   

Company registration number:  NI603231
VAT no: NI998 7742 29

 

 

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